Information Hub
Transparency and public disclosure
Welcome to the STO Information Hub. In the interest of transparency and proactive governance, we have voluntarily compiled this comprehensive directory of our internal policies, structure, and operational data. If you are looking to exercise your rights under the Right to Information (RTI) Act, we encourage you to use this page as your initial point of reference, as many of the details you may require are already openly available here.
The mandate, responsibilities, and duties of the organization
The structure of the organization
The services we provide
Our products and services are in these areas
Mechanisms for lodging a complaint
At our main call center (1422 or +9603344333) human agents are available from 0800 to 1700hrs MVT except on Fridays and Maldivian Government holidays. We also monitor complaints received via email (info@sto.mv) and through the following forms on this website:
Complaints received in 2025
Customer complaints across all domains: 25,333
Resolution rate: 86%Whistleblower cases received: 28
Resolution rate: 85%
Document and information management process
Documents are managed through an internal document management process. Physical documents are scanned and digitized before electronic storage, and records are retained and archived in accordance with applicable laws and regulatory requirements.
Information is maintained in accordance with relevant laws, regulations and internal policies. Information and publications are made available through official channels, and requests for information may be submitted in accordance with the procedures outlined under the RTI Act and the organization's designated information request process.
Documents and information published routinely
As a public company we are committed to transparency and fostering strong relationships with our investors. We publish key financial information and reports and updates that highlight our performance and strategic initiatives.
Documents related to Shareholder Meetings
Governance Reports and key Policies and Charters
News and Announcements
How to request for information
Requests for information may be submitted in accordance with the procedures outlined under the RTI Act and the Company’s designated information request process.
Responsibilities and duties of high-ranking officials, their powers and scope of discretion
This information is provided in our Annual Reports, in the Corporate Governance section (pages 51-92 in Annual Report 2025).
Laws and regulations applicable to the organization
As a large and diversified public listed company, STO operates within a comprehensive legal, regulatory, and governance framework. The Company is committed to conducting its business in compliance with all applicable laws, regulations, regulatory requirements, internal policies, and corporate governance standards, including the requirements of the Capital Market Development Authority. For further information on the Company's governance framework, policies, and related documents, please refer to the Policies section of the Company's website.
The principles that guide us
Decisions affecting the public and the reasons behind them
Refer to our Quarterly Reports and Annual Reports
Mechanism for citizens to voice opinions, critique policy, and influence its formulation
STO is committed to engaging with its stakeholders and considering their views in the planning and implementation of significant projects and strategic initiatives. During the initiation of major projects and initiatives, the Company undertakes stakeholder engagement to identify and understand key concerns, expectations, and potential impacts. Further information on our stakeholder engagement approach is available in the Company's Annual Report.
Stakeholders may also submit their concerns through the Customer complaints form. All submissions will be reviewed by relevant management committees and will be considered as part of the Company's decision-making and continuous improvement processes, where appropriate. Stakeholders also have the option to submit directly to the CEO & Managing Director.
Strategic business plan
STO EVOLVE Business Plan 2026-2030
Expenditure in 2025
Individual employee remuneration and benefits
STO has elected not to disclose the remuneration of individual executives and employees, as such information is considered confidential and commercially sensitive. Public disclosure of individual remuneration may compromise employee privacy and the Company's ability to effectively manage and retain talent.
The Company maintains transparency in its remuneration governance by disclosing the remuneration of individual Board members, the aggregate remuneration of executives, and the remuneration policies and framework applicable to the Board, executives, and employees in the Remuneration Report, which is published annually as part of the Company's Annual Report. These disclosures provide stakeholders with an appropriate level of transparency while balancing legitimate considerations relating to confidentiality and commercial sensitivity.
Stages in the decision-making process
As a large and diversified organization, STO undertakes a broad range of operational, commercial, financial, and strategic decisions across its businesses.
As a general principle, decisions are initiated by the relevant business or support function, evaluated through the appropriate technical, financial, legal, operational, and risk reviews (where applicable), and submitted to the designated approving authority in accordance with the Company's Delegation of Authority and governance framework. Depending on the nature, value, and risk of the matter, approvals may be granted by management, the Executive Committee, Board Committees, or the Board of Directors.
All decisions are made in accordance with the Company's Board-approved policies, procedures, Delegation of Authority, and internal control framework, which establish clear roles, responsibilities, approval authorities, and oversight mechanisms to ensure decisions are made consistently, transparently, and in the best interests of the Company and its stakeholders.
Mechanisms of accountability
STO maintains a robust accountability framework to ensure that the Company, its Board, management, and employees remain accountable for achieving strategic objectives and fulfilling their responsibilities.
Accountability is primarily driven through the STO EVOLVE Strategic Business Plan, which establishes the Company's strategic priorities, measurable Key Performance Indicators (KPIs), and performance targets. Progress against these objectives is monitored regularly through performance reviews and reporting mechanisms.
In addition, accountability is reinforced through the Company's governance framework, including Board oversight, delegated authorities, approved policies and procedures, enterprise risk management, internal controls, internal and external audits, regulatory compliance, and periodic reporting to the Board and its Committees. Together, these mechanisms promote responsible decision-making, effective performance management, and continuous improvement across the organization.
Information Officer
Aminath Ishadha Shareef
Compliance Manager, Corporate Affairs
Email: aminath.ishadha@sto.mv
Phone: (960) 3344 333